Refund policy

Last Updated: August 2026

At RaCo Supply Company, we stand behind the quality of every product we make. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of the original delivery date.

To qualify for a return, your item must:

Be unused and in its original condition.
Include all original packaging, tags, and accessories.
Show no signs of excessive wear, misuse, or damage.

Products that have been used, modified, or damaged through normal use or improper care may not be eligible for a refund.

How to Start a Return

To begin a return, please contact our support team with:

Your order number
The reason for your return
Photos (if the item is damaged or defective)

Once your request is approved, we'll provide return instructions.

Email: info@racosupply.com

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your financial institution may require additional time for the refund to appear on your account.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

If you received a defective or damaged item, we'll gladly replace it at no additional cost.

If you'd like a different product or color, we recommend returning your original purchase (if eligible) and placing a new order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.

Include:

Your order number
Photos of the product
Photos of the shipping box and packaging (if applicable)

We'll work quickly to make things right.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Clearance or final sale items
Products marked as non-returnable
Items that have been used beyond normal inspection

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged.
You received the wrong item.
The product is determined to have a manufacturing defect.

We recommend using a trackable shipping service, as RaCo Supply cannot guarantee receipt of returned packages.

Warranty

We build our gear to perform in demanding conditions.

If you believe your product has experienced a manufacturing defect, please contact us. Each warranty claim is reviewed individually to determine the appropriate resolution, which may include repair, replacement, or another suitable remedy.

Damage caused by normal wear and tear, misuse, accidents, improper care, unauthorized modifications, or exposure beyond the product's intended use is not covered.