Shipping policy

Last Updated: August 2026

At RaCo Supply Company, we know that when you place an order, you're eager to get your gear out into the field. We work hard to process every order quickly while ensuring your products arrive safely and ready for your next adventure.

Order Processing

Orders are typically processed within 1–2 business days.
Orders placed after 2:00 PM CST, on weekends, or on holidays will be processed the next business day.
During product launches, holidays, or promotional events, processing times may be slightly longer.

Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping Methods

We currently offer:

Standard Shipping (Estimated 3–5 Business Days)
Express Shipping (Estimated 1–2 Business Days)

Delivery estimates begin after your order has been processed.

Shipping times are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated during checkout based on your order, destination, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable offers will be displayed at checkout.

Order Tracking

Every shipment includes tracking.

Once your package leaves our facility, you'll receive an email containing your tracking number so you can monitor your shipment every step of the way.

Shipping Carriers

We primarily ship through trusted carriers including:

UPS
USPS
FedEx

Carrier selection may vary depending on destination, package size, and shipping method.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and your order has not yet shipped, please contact us immediately.

If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is under the carrier's control.

If your package appears delayed or lost:

Check the tracking information first.
Contact the carrier directly.
If you still need assistance, reach out to our support team and we'll gladly help investigate the shipment.

RaCo Supply is not responsible for delays caused by weather, natural disasters, carrier issues, or other events outside our control. Clear shipping expectations and tracking help reduce customer confusion and support requests.